Refund policy

Your rights under the Australian Consumer Law (ACL) apply in addition to this policy. International customers (U.S., UK, EU) are entitled to remedies consistent with mandatory local consumer protection laws.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or not as described, contact support@sacredstaples.com within 7 days of delivery with your order number and photos. Depending on the issue, we will arrange a repair, replacement, or refund. In many cases we will not require return of perishable goods.

Change‑of‑Mind Returns

Due to the perishable nature of food products, change‑of‑mind returns are limited. Where accepted, items must be unused, unopened, and in original packaging. We may require proof of purchase and a return authorisation.

EU/UK Specifics (Cooling‑Off & Exemptions)

Under EU/UK consumer rules, certain goods may attract a 14‑day cooling‑off period; however, exemptions apply to perishable or sealed goods not suitable for return once opened for health protection or hygiene. If eligible, cancellation rights and return instructions will be provided.

Who Pays Return Shipping

If we are at fault (e.g., defective or incorrect item), we cover reasonable return or replacement shipping costs. For change‑of‑mind returns (if accepted), customers may bear return costs.

Refund Method & Timing

Approved refunds are issued to the original payment method within 7–14 business days of approval or receipt/inspection of any returned goods. We will notify you once your refund has been processed.

Non‑Returnable Items

• Opened or used food products (unless faulty); • Custom or personalised items; • Final sale or clearance items (unless faulty). This does not limit your statutory rights.

Allergen & Ingredient Disclosure

We comply with FSANZ’s Plain English Allergen Labelling (PEAL). Ingredients and allergen statements may vary by batch. Always rely on the label on the product you receive and contact us for the latest information.

 Governing Law & Jurisdiction

This Returns & Refunds Policy is governed by the laws of Victoria, Australia.
Customers outside Australia retain any non-excludable consumer rights under their local laws, including the U.S. Federal Trade Commission’s consumer protections, the UK Consumer Rights Act 2015, and the EU Consumer Rights Directive.